Responsible Gaming at wintk

wintk enforces a strict minimum age requirement of 18 years for all players. Gambling is an activity intended exclusively for adults, and we take every reasonable measure to prevent individuals under the age of 18 from accessing the wintk platform. This is not merely a policy formality — it is a core player protection obligation that wintk treats with the utmost seriousness.

Age Verification Process

Upon registration, all players are required to confirm that they are 18 years of age or older. Before the first withdrawal is processed, every account must complete a full KYC (Know Your Customer) verification. During this process, players must submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — clearly showing their date of birth. Accounts where the holder is found to be under 18 will be closed immediately, all bonus funds will be forfeited, and any deposits may be returned to the payment method used, subject to our verification of the account's transaction history.

Protecting Young People in Your Household

If you share a device with younger family members or children, we strongly encourage you to take the following steps to prevent accidental or intentional access to the wintk platform:

• Always log out of your wintk account fully when you have finished a session — do not rely on your browser to close tabs automatically.
• Do not save your wintk password in any browser or password manager that is accessible to other household members.
• Consider activating parental control software on shared devices. Recognised tools include Net Nanny, Qustodio, and built-in parental controls available in Android and iOS settings.
• Keep any payment method linked to your wintk account stored securely and out of reach of minors.

If you believe a minor has accessed your account or created their own account on wintk, please contact our support team immediately at [email protected] so that the account can be reviewed and actioned without delay.

Problem gambling can affect anyone, regardless of income, background, or experience. It often develops gradually, and many players do not recognise the warning signs until the impact on their finances, relationships, or mental health has already become significant. wintk encourages all players to check in with themselves regularly and to be honest about their relationship with gambling.

wintk has developed a comprehensive suite of in-platform responsible gaming tools that are available to every registered player at no cost. These tools are designed to give you practical, immediate control over your gaming activity. You can activate any of the following features at any time by logging in to your wintk account and navigating to the Responsible Gaming section of your account settings, or by contacting our support team directly.

Self-exclusion is one of the most powerful responsible gaming tools available to wintk players. When you activate a self-exclusion, your account is suspended and you are prevented from logging in, placing bets, or making deposits for the full duration of the exclusion period you select. wintk treats all self-exclusion requests as urgent and processes them within 24 hours of receipt.

Available Exclusion Periods

• 6 months — recommended for players who need a structured medium-term break.
• 1 year — suitable for players who have identified a more persistent pattern of problem gambling.
• 3 years — for players seeking a long-term removal from the platform.
• Permanent exclusion — for players who have decided they no longer wish to gamble. This option closes the account definitively.

What Happens During Self-Exclusion

During the self-exclusion period, the following restrictions are applied to your wintk account:

• Login access is suspended — you will not be able to log in to your account by any means.
• All pending bets placed before the exclusion are settled normally; net winnings due to you will be returned to your linked bKash, Nagad, or bank account.
• You will not receive any promotional emails, bonus offers, or marketing communications from wintk during the exclusion period.
• Any account balance at the time of exclusion is ring-fenced and held securely until the exclusion period ends (for time-limited exclusions) or returned to you upon request (for permanent exclusions).

Requesting Self-Exclusion

To activate a self-exclusion, contact our support team via live chat or by emailing [email protected] and state clearly that you wish to self-exclude, along with your preferred exclusion period. You will be asked to verify your identity before the exclusion is applied. Once active, a self-exclusion cannot be shortened or cancelled before the selected period has elapsed, regardless of circumstances. This is a deliberate safeguard designed to protect players during a vulnerable period.

Returning After Self-Exclusion

At the end of a time-limited self-exclusion period, your account does not reactivate automatically. You must contact our support team to request reactivation, at which point wintk will conduct a brief assessment to ensure you are prepared to return to the platform safely and responsibly.

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. wintk allows every player to set limits on the amount they can deposit into their account across three time periods: daily, weekly, and monthly. All limits are denominated in BDT and apply across all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfer.

How Deposit Limits Work

• Daily limit: The maximum total amount you can deposit in any 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: The maximum total amount you can deposit in any 7-day rolling period.
• Monthly limit: The maximum total amount you can deposit in any calendar month.

When a deposit limit is in place, any deposit attempt that would cause your total deposits to exceed the set limit will be automatically declined by the wintk platform, regardless of which payment method is used. You will receive a clear notification explaining that the deposit limit has been reached.

Modifying Your Deposit Limits

You may reduce your deposit limit at any time — the reduction takes effect immediately. However, increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional: it gives you time to reflect on the decision and ensures that impulsive increases made during a losing session do not take effect straight away. If you wish to cancel a requested limit increase during the 7-day cooling-off period, simply contact our support team and the increase will be withdrawn.

Practical Examples

• If you set a daily deposit limit of ৳2,000 and you have already deposited ৳1,500 today, your next deposit will be capped at ৳500 until the 24-hour period resets.
• If you set a monthly deposit limit of ৳20,000, you will not be able to deposit a single taka beyond that amount in the current calendar month, regardless of how many transactions you attempt.

A time-out is a short-term break from the wintk platform that gives you space to step back, reassess your activity, and return to play only when you feel ready to do so in a healthy way. Unlike self-exclusion, a time-out is a temporary measure with a defined end date. Once the time-out period expires, your account automatically becomes accessible again, though you will need to log in actively to resume play.

Available Time-Out Periods

• 24 hours — a short break after an intense session.
• 48 hours — a weekend cooling-off period.
• 7 days — a week-long pause to regain perspective.
• 30 days — a full month away from the platform.

What a Time-Out Does

During a time-out period, your wintk account is placed in a restricted state. You cannot log in, make deposits, or place any bets. You will be unsubscribed from all marketing communications for the duration of the time-out. Any pending bets and any withdrawals already requested before the time-out was activated will be processed normally. Session reminders and responsible gaming nudges remain active and will be presented again when you return to the platform after the time-out ends.

When a Time-Out May Not Be Enough

If you have already used a time-out feature more than once within a 90-day period, or if you find yourself planning how to return to the platform before the time-out has even ended, this may indicate a deeper pattern of problem gambling. In these circumstances, we encourage you to consider activating a longer self-exclusion and to reach out to an independent support organisation as described in Section 7 of this page.

If you feel that gambling is causing problems in your life — whether financially, emotionally, or in your relationships — please do not face it alone. wintk's support team is always available, and we can point you toward specialist resources that provide professional, confidential guidance. Reaching out is a sign of strength, not weakness.

Contact wintk Support

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. To speak with a team member about any responsible gaming concern — including activating a self-exclusion, setting limits, or simply discussing your options — you can reach us via the live chat feature within your account, or by email. Please state in your opening message that your query relates to responsible gaming so that it can be routed directly to our specialist team.

Activating responsible gaming tools on your wintk account is straightforward and takes only a few minutes. Follow the steps below, or contact our support team if you would prefer to have a team member assist you through the process.